Guest Services
A
departure
The official departure is 12:00 p.m. A later departure can be arranged with reception depending on availability. You are welcome to leave your luggage at reception until your departure
Pharmacy
Hermes Pharmacy
Kaiserstrasse 56
60329 Frankfurt am Main
emergency service
Goethe University Hospital
Theodor-Stern-Kai 7, House 1
069 19292
b
Baby beds
We will be happy to assist you upon request at reception
Bank and ATMs
Commerzbank Frankfurt am Main
Kaiserstrasse 73
60329 Frankfurt am Main
Bed linen change
Bed linen is changed every other day during your stay.
Ironing service
We will be happy to iron your textiles for you upon request. Otherwise, you can find an iron + ironing board in your closet.
pay
We accept the following payment methods: American Express, Visa, MasterCard, CUP, Diners Club, VPAY, Maestro, cash
"Do not disturb"
Please activate the “Do not disturb” function on the panel next to the door or hang the sign on the door handle so that it can be seen from the outside if you do not want to be disturbed or if the room should not be cleaned yet.
Stamps
Are available at reception. We would also be happy to send your mail
Business center
Our business center, which is equipped with an Apple IMac, a printer and an internet connection, can be found downstairs on the ground floor.
E
First aid
Please contact reception directly (100).
For minor injuries, a first aid kit is available at reception at any time
available.
F
Fax service
Can be used at reception. A fax unit costs EUR 0.25. Incoming faxes are deposited at reception.
bottle opener
Located at the minibar
Flight information
The reception will be happy to help you!
Fire
Behavior in the event of fire
- Keep Calm
- Close the window
- Escape route plan, see notice in the hallways
- Please do not leave the door open after leaving the room
- Please do not use elevators, leave the building via the stairwell
Fitness center
Located on the second floor and available 24 hours every day.
Photocopy service
Available at reception. We charge EUR 0.25 per unit
Breakfast
You can find our popular and extensive breakfast buffet on the second floor with the following opening times
Monday – Saturday
6:30 a.m. to 10:30 a.m
On Sundays you are welcome to take advantage of our late riser breakfast.
Our breakfast buffet is available to you from 7:00 a.m. to 11:30 a.m.
G
Baggage
If you need scales for your luggage or simply need assistance, please feel free to contact reception at any time.
H
Pets/Dogs
With the exception of service animals, pets are not permitted in our house.
I
Internet / WiFi
To use our free WiFi, please follow the following steps;
- INTERNET access: Please connect to the wireless network “m3connect”
- Open your internet browser (any address). The login page appears automatically
- Select the “Free Access” product. Accept the general terms and conditions of m3connect GmbH and select “register now”.
You are now connected
If you have any questions, please feel free to contact our reception staff at any time.
K
Children
Children up to 12 years old can have breakfast free of charge.
M
mini-bar
The minibar is charged based on consumption or the package booked and booked into your room.
N
Emergency exits
Escape routes are signposted and noted on the plan on the room floors.
Sewing kit
Available upon request at reception
Emergency numbers
Police at 110
Fire brigade / ambulance of 112
Medical on-call service at 116117
If you intend to make an emergency call, please contact reception.
P
Parking spaces
Our underground car park is available 24 hours a day. Our daily flat rate is 22 euros.
post
Postal entry and exit is at the reception. The nearest post office is at Kaiserstrasse 57
reception
Our reception team is available to help you 24 hours a day on 100.
R
Room service
You can reach our room service team at 560
Umbrellas
Receive at reception
S
safe
All of our rooms have their own safe. You also have the option of leaving items at reception.
City maps
Receive at reception
T
Gas station
The nearest gas station is at Stresemannallee 10 in 60596 Frankfurt am Main.
phone
To get an outside line, please first dial “0” and then the desired phone number. You can be reached from outside via the following number:
+49 69 256179 and the room number.
Meeting rooms
All of our meeting rooms are on the second floor
W
Laundry/cleaning service
Please hand in your laundry in a laundry bag at reception with the requested cleaning service. The time of return will be communicated to you by reception
Wake-up call
You can contact our reception team at any time.
Z
Newspapers and magazines
You can read it directly here on the SuitePad or take it with you free of charge downstairs at reception.
Room cards
Please hand in your room card upon check-out